Tonsor London / Legal

Privacy Policy

Last updated: 22 September 2026

This Privacy Policy explains how TONSOR LONDON LTD, trading as Tonsor London, handles personal information in connection with this website and enquiries about our barbershop. We want you to understand what happens when you browse our pages, call us or send us an email.

01. Who is responsible for your information

TONSOR LONDON LTD is responsible for deciding how personal information covered by this policy is used. You can contact us at 39 High Street, Orpington, England, BR6 0JE, by telephone on +44 7732 727374, or by email at [email protected]. Please use these details for privacy questions and requests. You do not need an account to use this website.

02. The scope of this policy

This policy covers the informational website at tonsor-london.site and information you provide when contacting our business through the details published here. It does not describe the separate practices of your telephone provider, email provider or another website you choose to visit. There are no customer accounts, online checkout facilities, newsletter subscriptions or enquiry forms on this website. A visit to the site does not require you to submit your name or contact details.

03. Information you choose to provide

If you telephone or email us, we may receive your name, telephone number, email address, the content of your message and any details you share about a requested haircut or grooming service. Correspondence may also include appointment-related questions, service preferences, feedback or a complaint. Please provide only information relevant to your enquiry. Do not send payment card details, identity documents or sensitive personal information in an ordinary email unless we have specifically discussed an appropriate way to provide it.

04. Technical information when browsing

Delivering a web page requires technical information, such as an IP address, the requested page and browser connection details, to pass between your device and the systems serving the site. Hosting infrastructure may produce operational records used to deliver pages, maintain availability and investigate errors or misuse. This website does not contain advertising trackers, visitor analytics scripts or behavioural profiling tools. We do not use your browsing activity to build advertising audiences or offer automated personalised pricing.

05. How we use information

We use relevant enquiry information to answer questions, discuss services, communicate about arrangements you request and address feedback. Information may also be needed to keep proportionate business records, investigate a service issue, protect the business against misuse or meet an applicable legal requirement. We do not sell personal information or use an enquiry as automatic permission to send marketing. If you contact us about one matter, we aim to keep our response focused on that matter.

06. Our reasons for processing

We identify an appropriate lawful basis for the particular use of personal information. Handling a request about a service you wish to arrange may be necessary to take steps at your request before entering into a contract, or to perform an agreed contract. Responding to general enquiries, resolving issues and protecting the website may be necessary for our legitimate interests, balanced against your rights. A legal obligation may apply to specific records or disclosures. Where a use genuinely relies on consent, you can withdraw that consent; withdrawal does not affect processing already carried out lawfully.

07. Sensitive information

A grooming enquiry can sometimes involve information about skin sensitivity or another personal circumstance. Please share only what is necessary to discuss the suitability of a service, preferably directly with the barber. We do not ask visitors to upload health records through the website. If information needs additional protection under data protection law, we will consider the relevant conditions before retaining or using it. A conversation about a haircut is not a medical consultation, and this policy does not ask you to disclose a diagnosis.

08. Access and sharing

Access to enquiry information should be limited to people who need it to deal with your request or carry out a relevant business task. Service providers supporting website delivery or business communications may handle information as part of those services. We may disclose relevant information where required by law, to obtain professional advice, or to establish, exercise or defend legal rights. Sharing should be limited to what is appropriate for the purpose. We do not publish private correspondence or share customer contact details for unrelated third-party marketing.

09. Information outside the United Kingdom

Internet communications can pass through systems in more than one country. Your own email or telephone service may also operate internationally under its own terms. If a business arrangement involves a restricted transfer of personal information outside the United Kingdom, the relevant transfer requirements and safeguards need to be considered. You can contact us with questions about the handling of a particular enquiry. We do not promise that every network involved in a communication is physically located in the United Kingdom.

10. How long information is kept

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including an applicable record-keeping requirement or the handling of a dispute. Relevant factors include whether an enquiry is still active, whether a service issue remains unresolved, the type of information and any legal requirement affecting the record. We do not set an indefinite retention period simply because someone contacted us. When information is no longer needed, it should be deleted or otherwise disposed of appropriately.

11. Cookies and browser storage

The site is designed to work without advertising cookies, analytics cookies or customer preference storage. It does not require a tracking consent banner to enable an embedded marketing service. Your browser may cache ordinary website files to load them efficiently; this is different from creating an advertising profile. You can manage cookies, cache and other site data through your browser settings. External websites opened from our links may use their own cookies, which are governed by their own policies.

12. External links and contact links

A telephone link opens the calling application configured on your device. An email link opens your chosen email application; information is sent to us when you choose to send the message. A directions link can take you to Google Maps, where Google's terms and privacy information apply. This site does not need to embed a live map to display our address. Please review the privacy information of any external service before providing information to it.

13. Keeping information secure

We take proportionate steps to protect information against inappropriate access, loss and misuse. Security also depends on the services and devices used to communicate, and no internet connection or email system can be guaranteed completely secure. Please avoid sending unnecessary confidential material and tell us if you believe a message addressed to us has been misdirected. If we become aware of an incident involving personal information, we will assess what action and any notification are required by applicable law.

14. Your data protection rights

Depending on the circumstances, you may ask for access to your personal information, correction of inaccurate details, erasure, restriction of use, or a portable copy of information. You may also have a right to object to processing, including processing based on legitimate interests. These rights have conditions and are not absolute. We may need proportionate information to confirm your identity before responding. Send a request to the email address below and describe the information or activity concerned. We will respond within the applicable legal timeframe and explain any relevant limitation. There is normally no fee for exercising these rights.

15. Questions and complaints

Please contact us if you have a concern about the way we handle your information so that we can investigate and respond. You can also raise a concern with the Information Commissioner's Office, the United Kingdom's data protection regulator. Current guidance and complaint information are available at ico.org.uk/make-a-complaint. Contacting us first does not remove your right to approach the regulator.

16. Children and information updates

The website is a general barbershop information resource and does not invite children to create accounts or submit information online. A parent or guardian can contact us about an appropriate service enquiry. If you believe personal information has been provided unnecessarily, please let us know. We may update this policy when the website or our handling of information changes. The date at the top identifies this version; a later version will be published on this page.